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How long should I wait for the SMS text message or email to arrive?
In most cases, notifications should arrive almost immediately, but you should wait several minutes before requesting a new code using the “send new code”. If after several attempts a code is still not received, please contact Member Support.
Can I register for Two-Step Verification via both SMS text and email?
Yes, however, during your initial enrollment, you can only register one of either a mobile phone number or an email address. Then, after enrollment, you can update your contact information to add the second notification channel:
- Online Banking: click the Profile and Preferences page.
- Mobile App: click Settings.
What happens if I do not use the temporary password right away?
Members will have a 10-minute window to enter the temporary password. After 10 minutes, the temporary password will expire. Members will have to request a new temporary password by selecting “We can send you a new verification code.”.
How does a member log in to their Online Banking with Two-Step Verification?
The Increased Authentication risk engine works invisibly in the background so that only suspicious activity is challenged by entering a one-time password to let the system know the login has been authenticated and can proceed normally.
I get this error, “Sorry, your account has been locked out. For assistance, please contact your institution.”.
Contact Member Support. Only Parama Staff can unlock your account.
