FAQ
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How can I find the nearest Parama Branch or surcharge-free ATM in Canada?
Click the Find Us page and either “Enter a location” or click “Find me”.
How did I get locked out of Online Banking?
Members will be locked out of Online Banking if they fail to enter the correct temporary verification code three times.
What if I get a new Member Card?
If you change your Member Card (due to, for example, a lost card), Parama Member Support will use a migration tool so there will be no impact to you when they get a new card.
What if I use multiple Member Cards to log on?
Each Increased Authentication enrollment is linked to one Member Card. If a member has multiple Member Card numbers with unique logins, they must register for Increased Authentication with each Member Card.
What if I am travelling internationally?
There is no limitation on sending verification messages internationally to mobile phones under Two-Step Verification. Members should receive their SMS texts while travelling if their mobile phone plan provides international roaming and they are in an area with good mobile service.