FAQ

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I can see the money in my account, but is it available for use right away?

Similar to deposits made at THE EXCHANGE® ATM network or in branch, standard holds on items apply as the funds require time to clear.

Is depositing cheques with a mobile phone safe?

Yes. As a feature of Parama’s Mobile App, Deposit Anywhere™ meets the same high standards as our mobile and online banking services.

How can I find a surcharge-free ATM in Canada, USA and Internationally?

A surcharge-free ATM is always nearby! Click on the ATM Locators page.

What are the Debit Card fees?

Parama is proud to offer no-fee banking to our members. However, some service charges fall outside of the daily operations of your accounts such as NSF, wire transfers, bank drafts and stop payments. Click the Service Charges page for a full list.

What is Deposit Anywhere™?

Deposit Anywhere™ is a feature on Parama’s Mobile App which allows you to deposit cheques from anywhere, at any time, simply by taking a photo of the cheque.