FAQ

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I can see the money in my account, but is it available for use right away?

Similar to deposits made at THE EXCHANGE® ATM network or in branch, standard holds on items apply as the funds require time to clear.

Is depositing cheques with a mobile phone safe?

Yes, as a feature of Parama’s Mobile App, Deposit Anywhere™ meets the same high standards as our mobile and online banking services.

How can I find a surcharge-free ATM in Canada, USA and Internationally?

A surcharge-free ATM is always nearby! Click on the ATM Locators page.

What are the Debit Card fees?

Parama is proud to offer no-fee banking to our members. However, some service charges fall outside of the daily operations of your accounts such as NSF, wire transfers, bank drafts and stop payments. Click the Service Charges page for a full list.

How can I download a void cheque in Digital Banking?

1. Log in to Online Banking or the Parama Mobile App.

2. Navigate to the void cheque option:
• Online Banking: Select Account Services > Void Cheque
• Mobile App: Select the account, the tap Account Details

3. Download the void cheque:
• Online Banking: Select the account, click Submit, then Download
• Mobile App: Tap Download Void Cheque (PDF)

The void cheque for the selected account will appear in your downloads as a PDF.
Note: Void cheque images are only available for Chequing Accounts.

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