FAQ
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Which browsers are supported for Online Banking?
Only certain browsers are supported by Agility: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari (current version only & intended to be used only on Apple devices).
How does a member log in to their Online Banking with Increased Authentication?
The Increased Authentication risk engine works invisibly in the background so that only suspicious activity is challenged by entering a one-time password to let the system know the login has been authenticated and can proceed normally.
I get this error, “Sorry, your account has been locked out. For assistance, please contact your institution.”.
Contact Member Support. Only Parama Staff can unlock your account.
What happens when a member enters their one-time password incorrectly?
Members will be given three (3) attempts to enter the one-time password correctly. If the temporary code is input incorrectly three times, the member will be locked out of Online Banking and will need to contact Member Support to unlock the account.
How does a member register for Increased Authentication?
Members are prompted to sign up for Two-Step Verification on the Online Banking or Mobile App login screen. Members will be asked to register an email or SMS text enabled phone number to receive a one-time password when the risk engine detects suspicious login activity.