FAQ

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What if I get a new Debit Card?

If you change your Debit Card (due to, for example, a lost card), Parama Member Support will use a migration tool so there will be no impact to you when they get a new card.

What if I use multiple Debit Cards to log on?

Each Increased Authentication enrollment is tied to a single Debit Card. Members with multiple Debit Cards and separate logins must complete a separate Increased Authentication enrollment for each card.

What if I am travelling internationally?

There is no limitation on sending verification messages internationally to mobile phones under Two-Step Verification. Members should receive their SMS texts while travelling if their mobile phone plan provides international roaming and they are in an area with good mobile service.

What if I lose my mobile phone or my email has been compromised?

Call Member Support immediately. You will be required to re-enroll for Two-Step Verification at your next login.

Will my enrollment in Two-Step Verification affect my current configurations or settings?

Yes. Member configurations or settings for Touch ID and QuickView on the Mobile App and enabling memorized accounts (the “Remember Me” option selected during a login) must all be re-configured by members after enrollment in Two-Step Verification.