FAQ

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How long should I wait for the SMS text message or email to arrive?

In most cases, notifications should arrive almost immediately, but you should wait several minutes before requesting a new code using the “send new code”. If after several attempts a code is still not received, please contact Member Support.

Can I register for Increased Authentication via both SMS text and email?

Yes, however, during your initial enrollment, you can only register one of either a mobile phone number or an email address. Then, after enrollment, you can update your contact information to add the second notification channel:

Online Banking: click the Profile and Preferences page.
Mobile App: click Settings.

What happens if I do not use the temporary password right away?

Members will have a 10-minute window to enter the temporary password. After 10 minutes, the temporary password will expire. Members will have to request a new temporary password by selecting “We can send you a new verification code.”.

Which browsers are supported for Online Banking?

Only certain browsers are supported by Agility: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari (current version only & intended to be used only on Apple devices).

How does a member log in to their Online Banking with Increased Authentication?

The Increased Authentication risk engine works invisibly in the background so that only suspicious activity is challenged by entering a one-time password to let the system know the login has been authenticated and can proceed normally.