FAQ
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How did I get locked out of Online Banking?
Members will be locked out of Online Banking if they fail to enter the correct temporary verification code three times.
What if I get a new Debit Card?
If you change your Debit Card (due to, for example, a lost card), Parama Member Support will use a migration tool so there will be no impact to you when they get a new card.
What if I use multiple Debit Cards to log on?
Each Increased Authentication enrollment is tied to a single Debit Card. Members with multiple Debit Cards and separate logins must complete a separate Increased Authentication enrollment for each card.
What if I am travelling internationally?
There is no limitation on sending verification messages internationally to mobile phones under Two-Step Verification. Members should receive their SMS texts while travelling if their mobile phone plan provides international roaming and they are in an area with good mobile service.
What if I lose my mobile phone or my email has been compromised?
Call Member Support immediately. You will be required to re-enroll for Two-Step Verification at your next login.
