FAQ

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What is Increased Authentication?

Increased Authentication is a security feature that strengthens online and mobile banking security by using 2-Step Verification during high-risk activities. It uses a risk engine to assess user activities, establishing typical member usage patterns by device, location and other habits and making it easier for fraudulent behaviors to stand out. When a new login location or device is used, or suspicious interaction is determined, the member may be prompted to enter their one-time password sent through SMS text or email.

How long does an International Transfer take?

Transfers within North America are typically delivered the next day.
International Transfers outside North America typically take two business days.

How do I keep track of my International Transfer?

Your transfer will appear in your transaction history in Online Banking in real-time. You will also receive an email notification when the transfer has left your account and when it arrives at the recipient’s account.

What are the exchange rates?

With real time pricing, you will get Parama’s true exchange rate every time! The rate refreshes every 10 seconds.

How much will the recipient receive?

With our guaranteed transfer amount, what is sent is what is received – there are no deductions.