FAQ

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What happens when a member enters their one-time password incorrectly?

Members will be given three (3) attempts to enter the one-time password correctly. If the temporary code is input incorrectly three times, the member will be locked out of Online Banking and will need to contact Member Support to unlock the account.

How does a member register for Two-Step Verification?

Members are prompted to sign up for Two-Step Verification (2SF) on the Online Banking or Mobile App login screen. Members will be asked to register an email or SMS text enabled phone number to receive a one-time password when the risk engine detects suspicious login activity.

What are the minimum and maximum International Transfer amounts?

You can transfer between $10 CAD and $25,000 CAD to most countries. If you need to send more than $25,000 CAD, please contact Agility at (604) 256-6200.

How long does an International Transfer take?

Transfers within North America are typically delivered the next day.
International Transfers outside North America typically take two business days.

How do I keep track of my International Transfer?

Your transfer will appear in your transaction history in Online Banking in real-time. You will also receive an email notification when the transfer has left your account and when it arrives at the recipient’s account.