Two-Step Verification – Page 2

Discover answers in our interactive FAQ hub.

Will my enrollment in Two-Step Verification affect my current configurations or settings?

Yes. Member configurations or settings for Touch ID and QuickView on the Mobile App and enabling memorized accounts (the “Remember Me” option selected during a login) must all be re-configured by members after enrollment in Two-Step Verification.

How long should I wait for the SMS text message or email to arrive?

In most cases, notifications should arrive almost immediately, but you should wait several minutes before requesting a new code using the “send new code”. If after several attempts a code is still not received, please contact Member Support.

Can I register for Increased Authentication via both SMS text and email?

Yes, however, during your initial enrollment, you can only register one of either a mobile phone number or an email address. Then, after enrollment, you can update your contact information to add the second notification channel:

Online Banking: click the Profile and Preferences page.
Mobile App: click Settings.

What happens if I do not use the temporary password right away?

Members will have a 10-minute window to enter the temporary password. After 10 minutes, the temporary password will expire. Members will have to request a new temporary password by selecting “We can send you a new verification code.”.

How does a member log in to their Online Banking with Increased Authentication?

The Increased Authentication risk engine works invisibly in the background so that only suspicious activity is challenged by entering a one-time password to let the system know the login has been authenticated and can proceed normally.