I get this error, “Sorry, your account has been locked out. For assistance, please contact your institution.”. Contact Member Support. Only Parama Staff can unlock your account.
What happens when a member enters their one-time password incorrectly? Members will be given three (3) attempts to enter the one-time password correctly. If the temporary code is input incorrectly three times, the member will be locked out of Online Banking and will need to contact Member Support to unlock the account.
What are the branch/transit, institution, and account numbers? Branch/Transit #: 07802 Institution #: 828 or 0828 if 4-digits Account #: your 12-digit Account # found on cheques, Online Banking and Parama’s Mobile App.
Lost or stolen Debit Card? During branch hours, call Parama Member Support at (416) 532-8723. After branch hours, call Everlink at (888) 277-1043, 24 hours day, 7 days a week.
What are the daily Debit Card limits? The daily ATM withdrawal limit is $500. The daily In-Store/POS (Point of Sale) limit is $1,000.
