Two-Step Verification

What is Two-Step Verification?

Two-Step Verification (2SV) is a security feature that strengthens online and mobile banking security by using 2SV during high-risk activities. It uses a risk engine to assess user activities, establishing typical member usage patterns by device, location and other habits and making it easier for fraudulent behaviors to stand out. When a new login location or device is used, or suspicious interaction is determined, the member may be prompted to enter their one-time password sent through SMS text or email.

How did I get locked out of Online Banking?

Members will be locked out of Online Banking if they fail to enter the correct temporary verification code three times.

What if I get a new Debit Card?

If you change your Debit Card (due to, for example, a lost card), Parama Member Support will use a migration tool so there will be no impact to you when they get a new card.

What if I use multiple Debit Cards to log on?

Each Increased Authentication enrollment is tied to a single Debit Card. Members with multiple Debit Cards and separate logins must complete a separate Increased Authentication enrollment for each card.

What if I am travelling internationally?

There is no limitation on sending verification messages internationally to mobile phones under Two-Step Verification. Members should receive their SMS texts while travelling if their mobile phone plan provides international roaming and they are in an area with good mobile service.