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Online Banking
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Top FAQs
Debit Card
Deposit Anywhere
Digital Banking
International Transfers
Two-Step Verification

How can I reset my Digital Banking password?

  1. On the login page, click “Forgot Password?”
  2. Enter your Member Card number and the last 3 digits of your SIN.
  3. Enter the Two-Step Verification (2SV) code sent to your email or mobile phone.
  4. Create a new Personal Access Code (PAC)/Password, following the password requirements shown on the page.
  5. Re-enter your new password to confirm.
  6. Return to the login page and sign in using your Member Card number and new password.

How can I set up Security Alerts in Online Banking?

  1. Log in to Online Banking using your Password/PAC (Personal Access Code) and click Messages and Alerts.
  2. Click Manage Alerts.
  3. Set up and choose your options for security alerts.

Security Alerts give you relevant, timely and specific notifications that enhance the security and convenience of your online banking experience. Some security alerts you can add are:

  • New Payee Added
  • Personal Access Code (PAC)/ Password Changed
  • Online Banking Account Locked Out or Incorrect PAC
  • Online Login
  • Interac e-Transfer contact added

What are the outgoing and incoming Interac e-Transfer limits?

  • Outgoing e-Transfer limits are: $10,000/day, $30,000/week, and $90,000/month.
  • There is no Incoming e-Transfer limit.

How can I set up Autodeposit (Direct Deposit) in Digital Banking?

  1. Log in using your Password/PAC (Personal Access Code) or Biometric Login.
  2. Click Transfers or if using the Mobile App, select Interact e-Transfer.
  3. Select Autodeposit.
  4. Enter an email address that is unique to Parama and not used elsewhere.
  5. Select the account you would like the e-Transfer to be deposited to.
  6. Confirm acknowledgements and register.
Setting up Autodeposit is safer than using a security question and password. Autodeposit is a convenient and secure feature that doesn’t allow passwords being intercepted by a bad actor. Avoid the extra step and ensure your funds are deposited securely.

What are the branch/transit, institution, and account numbers?

  • Branch/Transit #: 07802
  • Institution #: 828 or 0828 if 4-digits
  • Account #: your 12-digit Account # found on cheques, Online Banking and Parama’s Mobile App.