Top FAQs – PARAMA

SCHEDULED DIGITAL BANKING MAINTENANCE Online and mobile banking will be unavailable on Sunday, August 16, 3:00AM to 5:00PM EST. We apologize for any inconvenience and appreciate your understanding.

What are the branch/transit, institution, and account numbers?

Branch/Transit #: 07802
Institution #: 828 or 0828 if 4-digits
Account #: your 12-digit Account # found on cheques, Online Banking and Parama’s Mobile App.

What are the daily Debit Card limits?

The daily ATM withdrawal limit is $500.
The daily POS/In-Store limit is $1,000.

What should I do if I lost my debit card or it was stolen?

During branch hours, call Parama Member Support at (416) 532-8723.
After branch hours, call Everlink at (888) 277-1043, 24 hours day, 7 days a week.

I get this error, “Sorry, your account has been locked out. For assistance, please contact your institution.”.

Contact Member Support. Only Parama Staff can unlock your account.

What happens when a member enters their one-time password incorrectly?

Members will be given three (3) attempts to enter the one-time password correctly. If the temporary code is input incorrectly three times, the member will be locked out of Online Banking and will need to contact Member Support to unlock the account.

What are the branch/transit, institution, and account numbers?

What are the daily Debit Card limits?

What should I do if I lost my debit card or it was stolen?

I get this error, “Sorry, your account has been locked out. For assistance, please contact your institution.”.

What happens when a member enters their one-time password incorrectly?

Your privacy and online experience are important to us.